The vast majority of employee-related relationship problems, whether you believe them to be trivial annoyances or business-killers, result from one or more of three factors: poor knowledge, poor communication, and poor recognition. By recognizing these factors and understanding how to avoid them, you can dramatically improve your employee relations.
As an employer, you need to know your legal HR obligations and accountability. Or, at the very least, you need to know the resources at your disposal to get such information. Staying up-to-date with current employment laws and applying best practices in areas like performance management and conflict resolution enables a manager to become a more effective leader. If ever an employee feels isolated, claims of unfair treatment can quickly erupt—a situation all managers need to know how to quickly and effectively diffuse and resolve. Using a trusted online resource or consulting a business peer also can help significantly improve one’s managerial skills and confidence.
One can get caught up in the day-to-day routine of trying to complete tasks. Despite these daily demands, pay attention to and openly acknowledge key efforts and milestones reached. Whether involving a simple “thank-you” or a structured rewards system, some sort of appreciative action on your part provides a simple morale booster to help keep the work pace moving forward.
Putting It All Together
Staff involvement is critical to successful employee relationships. While having a comprehensive business communication and recognition program is nice, your regular staff meeting is a fundamental vehicle for bringing the pillars for successful employee relations together.
Your staff meetings need to reinforce the guiding vision of the company and the related business objectives. Unfortunately, employees sometimes get so engrossed in their assigned areas that perceived gaps among peers widen. These meetings are not simply opportunities for bulletin updates; they help you get key information on how well your team is working together and performing. A couple of starter questions to ask from each member are: 1) “Tell me about what you are working on.” and 2) “What challenges have you faced or foresee facing?” Pay particular attention to the diverse perspectives and personalities of each team member. Your guidance will always play a critical part – keep asking probing questions to get to the root of the issue.
Inviting each employee to provide feedback, share observations, and recommend solutions increases inclusiveness and a stronger connection to the company. To minimize a potential gripe session, focus on discussing ways to improve. When appropriate, have the employee take ownership of a suggestion he or she offers. Depending on the scope of the activity, invite peers not only to comment but to volunteer direct efforts as well. For instance, ask the question: “How can we help support your idea?” or “What other resources do you think you’ll need?” All the while, encourage the group to determine and agree to the criteria and timelines to help gauge progress.
Your employees are expected to make positive contributions impacting revenue, expense, time, market share, etc. When they do so, remember to share in the celebration of certain successes and milestones. Publicly recognizing and rewarding one’s or a team’s achievements lends a whole different level of satisfaction and respect to be working in your company.
After first acknowledging those going the “extra mile” during a staff meeting, you can then follow-up and…
- Send a company-wide “well done” email or notice (even better…have the company’s President / Owner do so)
- Invite the employee or team to present their success story to Leadership or at an industry event
- Designate a prime "Employee of the Month" parking spot
- Host a lunch reception in the employee’s or team’s honor
- Offer a monetary award (e.g. “on-the-spot” extra-mile effort bonus such as a gift certificate)
- Allow the employee to “take the rest of the day off”
- Develop a more formal employee recognition program (commonly bonus-based)
- Ensure your Performance Review System accounts for specific individual and team goals.
Successful owners and managers truly understand how relating to their employees will affect their customers and ultimately their business. Regularly communicating information and acknowledging special contributions reinforce commitment and camaraderie. The more each employee understands the common goals, each other’s roles, and the resources available, the less likely assumptions, confusion, and dissension will exist. As long as the successful and creative manager applies timely and appropriate ways to recognize and reward positive performance efforts and outcomes, the long-term health of the company will be much more secure.Download the NYS Employee Onboarding Kit
If you're hiring an employee, or think you might be soon, check out our comprehensive resource page, Employee Onboarding - A Complete Guide. This is a handy, tightly-packaged outline that presents all the critical hiring and onboarding elements in simple, chronological order.